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The fastest way to connect with customers

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FULLY SETUP AND INTEGRATED

MAP Chat benefits for your business.

01

Increase Sales

Live chatting will speed up your customer service and positively impact your sales. Use LiveChat to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

02

Solve Customer Problems

Instant answers in real time. LiveChat is the fastest way to help your customers. And they’ll feel it, too.

03

Cut Costs

One live chat agent can talk with several customers at a time and still retain the same high customer satisfaction rates. This added efficiency will reduce your overall spend on customer service.

04

Build Stronger Relationships

Live chat is a personal, non-intrusive form of contact. You'll be able to connect better with your customers and build their trust. And that trust will fuel your business over time.

05

Boost Your Credibility

Adding LiveChat to your website adds credibility. Your visitors will instantly know there are real people on the other side ready to help at any moment.

06

Happier Customers

Customers who chat are much more satisfied with a brand's customer service than those who email or call. Reach a customer satisfaction (CSAT) score as high as 97%!

07

Be Proactive

Engage with your website visitors any time you want. See a customer having trouble making a payment?  Reach out and give them a hand!

08

Team Management

Keep track of your customer service and sales team performance. Our extended reports and supervision features give you all the data to boost your teams' productivity.

09

Keep Your Data Secure

We take the security of your data very seriously. From data encryption, access restrictions, and 2-step verification to GDPR compliance, HIPAA readiness and Privacy Shield Certification. We've got you covered.

10

Hundreds of Integrations

Easily add your favorite tools to LiveChat, choose from 170+ integrations. Create the ultimate customer-centric experience. You can even build your own LiveChat extensions from scratch.

Grab your visitors’ attention

Have an exciting offer? Want to let everyone know you offer live chat support? With eye-catchers, the chat widget will stand out on your website.

Engage customers with interactive greetings

Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.


Interact with specific visitors, based on their profile and behavior, and send them personalized greetings with relevant information.

Reply faster

Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.

Choose Your Plan

Several plans are available depending on your business's needs. Other features are included in each plan.
Contact us for more information regarding which plan is best for you.

Starter Plan

  •  Account Creation, Installation & Design
  • Live User Training
  • 1 Agent & Group
  • Ecommerce Goal Setup
  • 5 Canned Responses 
  • Engagement Strategy
  • Quarterly Consultations
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Start Free Trial

Bronze

  • Account Creation, Installation & Design
  • Live User Training
  • 2 Agents & Groups
  • Ecommerce Goal Setup
  • 10 Canned Responses 
  • Engagement Strategy
  • Quarterly Consultations
  • Optional Channel Integrations (Facebook + Apple Business Chat)
Start Free Trial

Silver

  • Account Creation, Installation & Design
  • Live User Training
  • Up to 3 Agents & Groups
  • 15 Canned Responses
  • Ecommerce Goal Setup
  • Engagement Strategy
  • Quarterly Consultations
  • Optional Channel Integrations (Facebook + Apple Business Chat)
Start Free Trial

Gold

  • Account Creation, Installation & Design
  • Live User Training
  • Up to 4 Agents & Groups
  • 20 Canned Responses
  • Ecommerce Goal Setup
  • Engagement Strategy
  • Quarterly Consultations
  • Optional Channel Integrations (Facebook + Apple Business Chat)
Start Free Trial

Frequently Asked Questions & Resources

  • How can I add MAP Chat to my website?

    To add LiveChat to your website follow these steps:


    1. Get the tracking code from the MAP Chat code section.
    2. Place the code in your websites’s HTML files or to your Google Tag Manager Container.
    3. Log in to MAP Chat and chat with visitors.

  • What kind of reporting is available?

    All plans get the Daily Summary, which is a rundown of agents’ MAP Chat activities that is sent daily via email. The Team, Business and Enterprise plans get access to the following reports:


    • Last 7 days: A short summary of previous 7 days that informs you about the number of chats, queue, achieved goals and customer satisfaction levels.
    • Total chats: Data about the number of chats you receive and how many chats were missed when your MAP Chat was offline.
    • Chat ratings: Customer satisfaction statistics based on the rates received by agents during chats.
    • Queued visitors: Information about the number of visitors that entered the queue and then proceed to chat or left the queue.
    • Queue waiting time: Data showing how long visitors needed to wait before entering chat from a queue.
    • Availability: The amount of time your MAP Chat was online and available for clients.
    • Goals: Number of goals scored during chats.
    • Pre-chat survey: Data your customers enter into pre-chat surveys.
    • Post-chat survey: Data your customers enter into post-chat surveys.
    • Queue abandonment: Visitors who left your queue without chatting.

  • Can you invite visitors to chat?

    Yes, you can use two types of greetings to engage visitors browsing your page:


    • Automated greeting – that triggers when certain conditions are met.
    • Manual invitation – which is sent when an agent manually invites a visitor to chat by selecting them on visitors list.

  • Do you offer any AI features within the MAP Web website builder?

    Yes, we do! With the AI Assistant, you can instantly generate new content, check grammar and spelling, edit or translate existing copy and even generate meta tags for all the site’s pages (meta titles and meta descriptions) with a single click. 

  • Is the chat window customizable?

    The chat window is fully customizable. Possible modifications include:


    • changing the color scheme,
    • choosing a pre-made chat widget theme,
    • uploading your own logo,
    • positioning the chat widget,
    • changing the language of the chat widget.

  • Can I change agent’s email address?

    Unfortunately, agent’s email address cannot be changed. If an agent needs to change the login email, owner or administrator will need to add a new agent account in the Team section. Then the account set up for the old email can be deleted.


    If you are the owner and want to change your login email, first create a new agent with the new email and then pass the ownership to the new account before deleting the old one.

  • How does MAP Chat work after hours?

    When all your agents go offline, your MAP Chat switches to offline mode. It means that your visitors can leave messages via ticket form and contact you even after your office hours. You can answer these messages in the Tickets section.

MAP Platform Updates For October 2024

By Conscious Commerce • 28 Oct, 2024
Recent enhancements on the MAP Platform have focused on improving functionality and convenience, making it easier for businesses to manage operations and engage with clients. From simplified reservation systems to flexible payment options and streamlined design processes, these changes are designed to enhance your overall experience. Let’s dive into what’s new!
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MAP Platform Updates For September 2024

By Conscious Commerce • 27 Sep, 2024
This month introduces helpful updates across our platforms to improve your overall experience. With new tools for SEO management, lead conversion, and workflow automation, you’ll find features designed to streamline your operations and support your business needs. These updates focus on providing greater control, organization, and productivity, making it easier to manage tasks and connect with clients effectively.
A colorful logo for map platform updates

MAP Platform Updates For August 2024

By Conscious Commerce • 29 Aug, 2024
Discover the latest MAP Platform updates for August 2024, designed to enhance your workflow and user experience. Explore new features like smarter communication tools, advanced site management, intuitive email templates, and expanded eCommerce options, all aimed at making your campaign management and online presence more efficient.
Show More

MAP Chat User Training Sessions

$150

  • Live Power User Training 
  • Recorded One-On-One Session
  • Dynamically Delivered 
  • Certified Partner
  • Duration: 1 Hour
  • Platform: Zoom
Set an Appointment
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Still Have Questions About MAP Chat?

LIVECHAT Contact Form

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The team at Conscious Commerce are amazing. Efficient in completing tasks for updates, support, creating new platforms. I ask it is completed with no fuss or time constraints. Brandon and team always have my back. I am so happy with my results in business because of Conscious Commerce team of knowledge, skills and background in digital marketing and website creation. Sending big gratitude to ALL of the team!
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Cindy Smith
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The entire team at Conscious Commerce has been incredible to work with right from the very first conversation. Brandon listened to our needs and built a plan to help us reach our goals. They have fulfilled every promise and are ALWAYS there when needed. Building our brand new website was one of the best experiences and surpassed our expectations. Not only did they immerse in our brand (in every aspect of the website build to SEO, SEM, and GMB) but they brought their incredible experience which has equated to measurable results. I highly recommend Brandon and the entire team at Conscious Commerce and look forward to continued collaboration.
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Kathy Smart
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Our firm, The Center for Professional Innovation and Education, Inc., has been working with Conscious Commerce for the past two years and have found the organization and Brandon Klayman to provide the highest level of trust in an area of marketing where that attribute is highly valued. We’ve been very impressed with Brandon’s level of creativity and the transparency his firm delivers when we’ve undertaken new initiatives at their suggestion. Much of the work we do involves safeguarding the privacy of our clients and Brandon and his team are continually designing marketing programs which advertise our services in a forthright and honest fashion. In addition, he provides us with marketing options that have helped grow our company in a responsive and transparent manner. His knowledge of regulations and the intricacies of the best ways to market our training services has been of great benefit to our corporation.
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Mark G. Mazzie
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